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Jio Happy New Year Offer (JHNYO) – FAQs

Jio Happy New Year Offer (JHNYO) – FAQs

S.No Question Answer
1  

What is Jio Happy New Year Offer?

 

Jio is dedicated to provide the best customer and service experience to all its customers.

 

Because of inadequate availability of points of interconnect from other operators, we believe that we are yet to deliver on this promise.

 

But, with the imminent availability of sufficient points of interconnect from other operators, over the coming weeks, we are confident that Jio customers will be able to experience a flawless voice experience.

 

With this objective that every Indian can enjoy the true potential of Jio’s superior services almost 4 months till 31st March 2017, we are announcing Jio Happy New Year Offer.

 

2 What is the entitlement provided in Jio Happy New Year Offer?  

Jio Happy New Year Offer provides:

 

Unlimited benefits of Voice, Data, Video Call, SMS and Jio Apps till 31st March 2017.

 

3 Which Jio Apps are a part of this Jio Happy New Year Offer?  

Jio Suite of apps include:

·         JioTV (Live TV, Catch up TV)

·         JioCinema (Movies, Video on Demand)

·         JioMusic (Music)

·         JioMags (Magazine)

·         JioNews (Newspaper)

·         JioXpressNews (Newsfeed)

·         JioCloud (Cloud) – 5 GB

·         JioSecurity (Device Manager)

 

4 Do I need to buy a new Jio SIM?  

If you are an existing customer, you do not need to buy a new Jio SIM. This offer will be automatically extended to you on 1st Jan 2017, when your existing Jio Welcome Offer expires.

 

In case you are not an existing Jio customer, you need to get a new Jio SIM by providing the coupon code generated on MyJio on your 4G-enabled device. Additionally, you can purchase a JioFi with a Jio SIM if you have a 2G/3G smartphone.

 

5 Can I get 2 Jio SIMs (1 for Jio Welcome Offer and 1 for Jio Happy New Year Offer) on 1 4G device?  

No. You are allowed to take only 1 Jio SIM per 4G device. In case you have already availed of a Jio SIM, you will automatically get the benefit of both offers on the same SIM and get free benefits till 31st March 2017.

 

6  

When will the Jio Happy New Year Offer start?

 

It starts on 4th Dec, 2016
7  

Till when is the benefit of Jio Happy New Year Offer valid?

 

The benefits of this offer are valid till 31st March 2017
8 Will the existing Jio Welcome Offer expire on 3rd Dec?  

No. If you are an existing Jio Welcome Offer customer, you will continue to get the benefits of the same until 31st Dec 2016.

 

From 1st Jan 2017, you will start enjoying the benefits of the Jio Happy New Year Offer.

 

9 Does the process to avail Jio Happy New Year Offer change or differ from Jio Welcome Offer?  

The process to avail a Jio SIM under the new Jio Happy New Year Offer remains the same.

 

Please download MyJio app from the playstore on your 4G device, generate a coupon code and walk into any Jio retailer nearby with relevant documents.

 

10  

How is Jio Happy New Year Offer different from Jio Welcome Offer?

 

 

1.   Jio Welcome Offer will not be available for new connections w.e.f. 4th Dec. 2016

2.   Jio Happy New Year Offer is available from 4th Dec. 2016 for all new Jio SIM customers

3.   Both offers provide unlimited benefit of all Jio services

 

11 Is there any limit on Jio Happy New Year Offer data like there was a 4GB FUP limit on Jio Welcome Offer?  

The Jio Happy New Year Offer incorporates a lot of our learnings from the Jio Welcome Offer.

 

For instance, we have noticed that 80% of Jio users consume less than 1 GB of data daily.

1 GB per day is still a substantial amount of data.  In fact, it is 30 times the average usage on other networks.

 

But, the other 20% of users consume disproportionately higher amount of data, and we have observed that this disproportionate usage contributes significantly to the congestion.

 

In short, 20% of the users create a poor experience for the other 80%.

 

So, in the Jio Happy New Year Offer, we have fine-tuned our Fair Usage Policy to ensure that all users get a fair share of Jio’s network capacity.

 

During this period Jio customers will also be able to test Jio’s digital recharge and billing experience, especially using the JioMoney wallet.

 

So, under the Jio Happy New Year Offer, Jio customers will get 30 times the average usage on other networks absolutely free till 31st March 2017.

 

And the overall service experience for all customers will be much better.

 

12 What if I want to use data beyond FUP at full speed?  

Jio has introduced 2 vouchers for both its prepaid and postpaid customers, using which, you can avail high speed internet beyond FUP limit

MRP Rs. 51 – 1 GB valid for 1 day

MRP Rs. 301 – 6 GB valid for 28 days

 

13  

What if I do multiple recharges of the same data add-on voucher?

 

 

These vouchers will be queued up for usage only once the first voucher has expired.

 

This superior benefit is provided only by Jio to its customers.

 

14 Is my 1 day data add-on valid for 24 hours or will it expire at midnight of the day I’ve purchased it?  

We believe in passing on complete benefits to our customers.

 

Hence, unlike the industry practice of expiring a 1 day voucher at midnight, we provide complete 24 hour validity for that voucher.

 

15 How do I recharge with the new data packs? You can use MyJio app, JioMoney app or go to jio.com to recharge with the new data packs.